The insurance value chain

Product Management

  • Market analysis
  • Product profitability simulation
  • Customer segmentation/ value analysis


Sales & Distribution

  • Bancassurance/ distributor process/ activity improvement
  • SFA planning and implementation
  • Sales process improvement


New Business Underwriting

  • Business process improvement
  • ABC/ value-driven design
  • Policy administration system selection/ implementation
  • Business case development


Claims

  • Leakage
  • Non-payment of claims review
  • Claims process improvement


Payments

  • Payment system implementation
  • Payment process improvement


Customer Service

  • CRM
  • Call centre improvement
  • Data driven marketing

Contact us

Jing Hu

Jing Hu

China Insurance Leader, PwC China

Tel: +[86] (10) 6533 5109

Follow us